Customer Care.

For urgent order-related issues, please email fivethree@fivethree.ca and include your order number.

General inquiries that are already addressed on this website (see below) or on individual product pages may not receive a response.

If you haven’t received a confirmation email, please check spam/junk folder.

Tracking information will be provided once your order has shipped (via a separate email).

Please allow 2–3 business days (rare times up to 4) for order processing. Orders are gathered and shipped together to make processing more convenient and efficient.

Frequently Asked Questions.

  • No. As stated in the product descriptions, these are unofficial, inspired designs based on my favorite artists and albums, independently designed and creatively directed by me.

    These pieces are creative passion projects, with the long-term goal of eventually working on official projects with artists, brands, and other creatives.

  • United States 🇺🇸, Canada 🇨🇦, United Kingdom 🇬🇧, Australia 🇦🇺, Austria, Belgium 🇧🇪, Brazil 🇧🇷, China 🇨🇳, Denmark 🇩🇰, Finland 🇫🇮, France 🇫🇷, Germany 🇩🇪, Hong Kong SAR China 🇭🇰, India 🇮🇳, Ireland 🇮🇪, Italy 🇮🇹, Japan 🇯🇵, Netherlands 🇳🇱, New Zealand 🇳🇿, Norway 🇳🇴, Poland 🇵🇱, Portugal 🇵🇹, Singapore 🇸🇬, South Korea 🇰🇷, Sweden 🇸🇪, Switzerland 🇨🇭, Taiwan 🇹🇼, Turkiye 🇹🇷, United Arab Emirates 🇦🇪

    For all other countries, please check out my ETSY: https://www.etsy.com/ca/shop/ItsFiveThree

  • Depends on where you live,

    for my fellow Canadians, usually under 5-7 business days (3-5 within Ontario usually). All the “fast shipping” reviewsyou see are from Canadian supporters.

    For my Americans (USA), usually 7-10 businessdays.

    For international orders, usually 2-3 weeks.

    Please allow 2-3 business days for order processing. Since I am a small seller, it is easiest for me to group multiple orders to ship together.

  • A preorder is an order placed for an item before it is ready to ship. Preorders are not the same as shipping.

    The product description will include the anticipated completion date for any preorder item. Once that date is reached, the items will be shipped.

    Please note that slight delays can occasionally occur.

    If you’d like to cancel your preorder, email fivethree@fivethree.ca with your order number.

  • Please note that orders, especially obviously preorders, can be canceled before shipment.

    Due to the nature of my business, returns and exchanges are not possible at this early stage. Before placing an order, please thoroughly review product pictures, descriptions, and my social media posts, especially on TikTok (@itsfivethree), showcasing other customers in their FT tees.

    My goal is not only to ensure the happiness of my customers but also to have supporters ecstatic with my work.

  • Item fits vary, some are true to size while others have a baggier fit. Please review each product’s description and size chart, usually found in the image slides or further down the product page, before placing your order.

  • Yes, everything is in US Dollars.

Questions, Comments, or Feedback?